Refund Policy — 15-Day Money-Back Guarantee

thMenu offers a full refund if you cancel your subscription within 15 days of your initial purchase. This guarantee applies to the first purchase only and does not extend to renewal periods.

Monthly plans: Full refund if cancelled within the first 15 days.
Annual plans: Full refund if cancelled within the first 15 days.
Starter (free) plan: No refund applicable since no payment is collected.

No separate form is required:

1. Go to Settings → Subscription in your admin panel.
2. Click "Manage Subscription" (Stripe Customer Portal).
3. Cancel the subscription. If you are within the 15-day guarantee window, we process the refund on our side; absent failed-payment signals or abuse indicators, your refund is approved.
4. Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment method and bank.

The 15-day guarantee applies only to your initial purchase. Renewal charges (e.g. day 30 for monthly, day 365 for annual) are not refundable. You may, however, cancel before the next renewal to stop further charges; you keep full access until the end of the current period.

This policy complies with the EU Consumer Rights Directive 2011/83/EU (14-day right of withdrawal for distance contracts) and Turkey's Distance Contracts Regulation (Article 9). We add a 1-day buffer to the 14-day legal minimum.

Refunds are subject to the following:

• Abuse: If terms of service violations are detected, refunds may be declined.
• Repeated refund requests: A pattern of subscribing and refunding repeatedly may be considered bad-faith use.
• Third-party fees: Stripe processing fees (~2.9% + $0.30) are covered by us in both directions.

Operational note — does not affect a restaurant's refund rights.

When a subscription is refunded, the corresponding affiliate commission is automatically reversed. The 90-day hold period (our chargeback buffer) makes this passive — unreleased commissions are deducted before they ever land in an affiliate's payable balance. For yearly plans, commission "drips" over 12 months — refunds cancel any remaining slices.

Please contact us directly before initiating a chargeback through your bank. Most issues are resolved within hours by email. Direct chargebacks trigger our 90-day affiliate commission hold mechanism for review, and accounts that issue chargebacks without prior contact may be suspended for investigation.

Outside the 15-day guarantee window, partial refunds are not issued — unused days are not credited back. Instead, you keep full access until the end of your current billing period, with no further charges.

This policy is administered by Synaltix LLC (1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA). thMenu is a trademark of Synaltix LLC.

Consumers resident in Türkiye: mandatory provisions of Law No. 6502 (Articles 1, 3, 6, 11 and 56-65) apply and cannot be limited by the Terms of Service §13 choice of law. Tüketici Hakem Heyeti and consumer court have jurisdiction (TKHK md. 73).

Consumers in the EU/EEA/UK: mandatory consumer protections of the country of habitual residence apply (Rome I Reg. 593/2008 Art. 6 + Brussels Ia Reg. 1215/2012 Art. 17-19). EU ODR: ec.europa.eu/consumers/odr.

B2B customers: New Mexico (USA) law and state/federal courts in Bernalillo County, NM; AAA Commercial Arbitration available. Consumer status determined under TKHK md. 3(1)(k).

General questions and refund requests: thmenu@synaltix.io
Formal complaints and legal correspondence: legal@synaltix.io

Postal address: Synaltix LLC, Albuquerque, NM 87102, USA
All emails answered within 2 business days.