Frequently asked questions

No. Customers simply scan the QR code with their phone camera. The menu opens instantly in the browser — no app download, no account, no registration required.

Thmenu supports 31 languages including Arabic (RTL), Japanese, Chinese, Korean, and all major European languages. The visitor's device language is automatically detected.

Yes. There are no plans, no subscription and no feature locked behind an upgrade. Thmenu’s only revenue is a 1% platform fee on payments guests make to you online through Thmenu; cash and your own card terminal cost nothing.

Not yet. In the panel you can add your domain and check its DNS, but the menu cannot be served from your own domain yet. Your menu has its own link on menu.thmenu.com, and that is what your QR codes open.

Customers add items to their cart and place an order from the table. The order appears instantly in your admin dashboard where you update status steps.

Thmenu is built on Cloudflare's global security infrastructure and encrypts data in transit (TLS) and at rest. Our platform is designed to meet GDPR, KVKK, and CCPA/CPRA requirements — see our compliance, privacy, and terms pages for the full disclosure.

Yes. The AI menu importer takes your menu three ways: paste the text, photograph the printed menu, or upload a spreadsheet. It proposes categories, products and prices, and nothing is applied until you review the proposal and approve it.

Yes. Thmenu uses Progressive Web App (PWA) technology. The cached menu on the customer's device can be viewed without an internet connection. Ordering requires a connection.

Only if you want guests to pay you online through Thmenu. You connect a Stripe account from the panel and payouts go to your bank through Stripe. The menu, ordering and reservations work without it.

Yes. Thmenu runs on Cloudflare's global edge network, so your menu is served from a node near each guest. We support 31 languages including Arabic, Japanese, Korean, Chinese, and all major European languages.

Thmenu can run alongside your existing POS: the POS handles payments, and Thmenu handles the QR menu and the customer ordering experience. Thmenu doesn't connect to the POS — the two systems run side by side.

No. Thmenu runs in any browser — phones, tablets or laptops. For a kitchen display any tablet you already own works; we do not sell, recommend or require specific hardware. Printing is optional and works with ESC/POS receipt printers connected over USB, serial or Bluetooth from Chrome or Edge.