My customer can't open the menu — what do I do?

Try these in order:

1. Try the URL manually: menu.thmenu.com/en/<your-slug>. Does it load?
2. Is the restaurant active? Dashboard → Settings → toggle Business active must be on.
3. At least 1 category + 1 product? An empty menu shows "No menu yet".
4. Cache: Newly added items not showing? Give it a few minutes, then hard-refresh (on mobile, close the tab and reopen it).
5. Reprint the QR: Dashboard → Tables → download again. The old QR may carry a stale URL.

If that doesn't fix it, email contact@synaltix.io with your restaurant slug.