My customer can't open the menu — what do I do?

Try these in order:

1. Try the URL manually: menu.thmenu.com/en/<your-slug>. Does it load?
2. Is a menu switched on? Dashboard → Menus — one menu must show Guests see this menu; if none does, press Show this to guests on the one you want.
3. At least 1 category + 1 product? An empty menu shows "No products found".
4. Cache: Newly added items not showing? Give it a few minutes, then hard-refresh (on mobile, close the tab and reopen it).
5. Reprint the QR: Dashboard → Tables → download again. Codes downloaded before 9 September 2026 had the menu address built in and can go stale; codes downloaded since then go through a redirect that is worked out on every scan. A code for a table you deleted still opens the menu, but orders placed from it are refused.

If that doesn't fix it, email contact@synaltix.io with your restaurant slug.