My customer can't open the menu — what do I do?

Try these in order:

1. Try the URL manually: menu.thmenu.com/r/. Does it load?
2. Is the restaurant active? Dashboard → Settings → toggle Business active must be on.
3. At least 1 category + 1 product? An empty menu shows "No menu yet".
4. Cache: Newly added items not showing? Wait 30 s or click Dashboard → Settings → "Clear cache".
5. Reprint the QR: Settings → QR Code → fresh download. Old QR may have a stale URL.

If that doesn't fix it, email thmenu@synaltix.io with your restaurant slug.